Our Services

Our Services Overview Photo

From desktop systems to enterprise servers, from satellites to LCD’s, Worldwide TechServices ensures that client technology investments are available and optimized, one service call at a time.

  • Support for multi-vendor desktops/laptops, PDA’s, imaging devices, servers, storage, networking, VOIP.
  • Managed deployment, staffing and technical consulting services.
  • Customized solutions specific to each opportunity and client.
  • Worldwide program management, with project teams dedicated to each account.
  • Baseline SLA of NBD for global opportunities; customizable by country.
  • Smart dispatch and soft skills staff training provide superior client experience.

Geographic Coverage

Worldwide service.

It's in our name and it's what we do. We cover every major market in over 127 countries today. Our global, growing footprint allows us to dispatch local technicians in real time to meet the technical support and project needs of our clients wherever they may be. And our 24x7 Solution Centers ensure that whatever and wherever the need, the right technician(s) will arrive on time, with the necessary knowledge, tools and support to accomplish the defined requirements of the service engagement.

Worldwide Coverage

Worldwide

North America

North America

Global Solution Centers

Global Solution Centers

Service in over 92 countries today across every major business region of the world:

  • North America
  • South America
  • Western Europe
  • Eastern Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Oceania

Please contact us to confirm any specific global location coverage requirements you have.

United States - Anytime Coverage:

WWTS provides same day, 4 hour technical response in all major business cities and their surrounding areas.

Please contact us to confirm any specific North American location coverage requirements you have.

Global Solution Centers

Locations

  • Tewksbury, MA
  • Limerick, Ireland

Staff & Hours of Operation

  • 24 x 7
  • Experienced Personnel
  • Multi-lingual

Service Types

IT Managed Services

IT Break Fix

Primarily EUC devices, Desktop/Laptop, Campus (FTE) & Dispatch (Leveraged), IT Repairs, Primary & Secondary Support.

Deskside Support

Troubleshoot at EUC location, Software Re-loads, Software Configuration.

IMACD

Install, Move, Add, Change and Dispose.

Smarthands

Server, Storage (Tape Back Ups), Networking Devices, Video Conferencing, Printers.

VIP Support

Campus and Dispatch, Support Aggressive Response/Restore SLAs.

Projects

Deployments, Concierge Service, Conference Room Support.

IT Staffing

Providing Short and Long-Term Staffing.

Software

B2B integrations, Portals, Automation and Service Event Management Software.

Technologies Supported

Technologies Supported Photo
Personal Computing Devices
Desktops, Workstations, Portables (Laptops and Netbooks), Tablets
Server & Storage Devices
Windows & Unix based servers, Network Attached Storage (NAS), Storage Area Networks (SAN)
Communication & Networking Devices
Hubs, Routers, Switches, Modems, Voice over I/P (VOIP), Video Conferencing Equipment (VCON)
Specialty Devices
Medical Mobility Devices, POS Devices, Kiosks, Self Check-out, Industrial Vending Machines
Monitor & Display Devices
PC Monitors, LCD Displays, Flat Panel Televisions, Digital Signage
Satellite Devices
Commercial & Residential Satellite Network Systems, Point-to-Multi-point Microwave Devices
Printing & Imaging Devices
Mono & Color Laser Printers, Multi-function Printers, Ink-Jet Printers, Copiers, Receipt Printers